STATEMENT & SECURITY
‘Cookies’ allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
When you browse the Site and have not registered for any online service from CIS & CO LTD, you browse anonymously. Personal Information (“Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. CIS & CO LTD do, however, use “client variables” and “session variables” to collect information about how the Site and server are used and to recognize you as a CIS & CO LTD online service, if available, users when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to web page and E-mail hyperlinks as well as overall Site activity and performance.
When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from C.I.S. & CO. LTD,. , or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.
PERSONAL INFORMATION TAKEN WHEN BOOKING WITH US
Some of the information C.I.S. & CO. LTD,. collect (such as about health or religion) may be considered “sensitive personal data”. We collect it to cater to your needs or act in your interest and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. C.I.S. & CO. LTD,. will seek this consent when necessary.
The Personal Information C.I.S. & CO. LTD,. collects about you through these various sources may include:
– Name, addresses and telephone numbers
– Email addresses, fax numbers and pager numbers
– Online forms, if available, of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s)
– Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangement, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence
– Use of products and services such as self-service devices, flight status notification and web check-in
– Information provided via survey, focus group or other marketing research efforts
– Information provided to customer-service representatives to research and resolve issues or questions
C.I.S. & CO. LTD,. collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the C.I.S. & CO. LTD,. , we may combine information about your use of Site products or services with certain other online, if available, and offline information we have about you as a C.I.S. & CO. LTD,. customer as well as information available from external sources in order to customize your Site experience and present you with relevant online and offline communications.
We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from C.I.S. & CO. LTD,. You can opt-out from receiving E-mail from C.I.S. & CO. LTD,. as described below in the section, “Declining E-mail.” When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience. The Information that you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
FORWARD/E-MAIL THIS PAGE
Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver’s E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver’s mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore, have a choice whether or not to disclose the required information.
We value opinions and comments from customers of C.I.S. & CO. LTD,. , and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve CIS & CO LTD products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
CIS & CO LTD provides our agents with a means to decline receive marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from C.I.S. & CO. LTD,. by following the opt-out instructions included within any C.I.S. & CO. LTD,. marketing E-mail, and informing us of your preference.
C.I.S. & CO. LTD,.
Room 2125-6, 21/F, Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.
HANDING OF ADVANCE PASSENGER INFORMATION (API)
More and more countries require airline companies that fly to them to transmit passenger data before an aircraft lands in one of them. Usually, these legal regulations encompass the transmission of data on the passengers’ identity and travel documents (passport, visa).
As a general rule, C.I.S. & CO. LTD,. does not have these data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the so-called ‘machine-readable zone’ in the new travel documents.
Collection of the data is done solely for immediate transmission to the authorities of the destination country.
PROTECTING YOUR INFORMATION
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.